Network Infrastructure Expansion Projects: A Case Study of Ethio Telecom

This study explores the key factors influencing the success of telecom network infrastructure expansion projects, focusing on a case study of Ethio Telecom. Utilizing an explanatory research design, the study combines both quantitative and qualitative approaches to offer a comprehensive analysis. Quantitative data were analyzed using multiple linear regression models, ANOVA, and correlation coefficients, while qualitative data were examined through a five-step process that included compiling, disassembling, reassembling, interpreting, and concluding. The data collection process was thorough, drawing from a variety of sources such as questionnaires, interviews with key informants, and secondary data, to gain a detailed understanding of the factors affecting the success of Ethio Telecom’s infrastructure projects. The primary goal of the research was to identify the elements that significantly impact the successful execution of telecom network infrastructure expansion projects at Ethio Telecom. The findings underscore the importance of effectively managing key project knowledge areas—namely, project schedule, cost, scope, communication, procurement, and stakeholder management—in achieving project success. The study revealed that deficiencies in these areas can create substantial obstacles to successful project completion. Based on these findings, the research recommends enhancing the project management process, particularly by improving the implementation of project management knowledge areas. This study provides valuable insights into telecom infrastructure project management, offering practical recommendations to address challenges and improve project success rates at Ethio Telecom and potentially in similar settings within the telecommunications sector.