Bridging the Gap: Empowering Women and LGBTQ+ Individuals through Inclusive Online Dispute Resolution

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Surya Saxena, Surbhi Goyal, Akansha Gulati, Anugya Mishra

Abstract

With the added concept of internet-based conflict resolution mechanisms, the use of ODR is fast becoming an even more efficient way of providing justice to the litigants and a solution to congested court houses. The first is accessibility or the lack of it, including digital divide and secondly lack of specialized help inside ODR systems. Compared to standard ODR systems, the situations such as gender prejudice or LGBTQ+ discrimination cannot be necessarily managed or may include delicate medico-legal issues; thus, unequal access to technology and the internet causes the problem of participation. Thus, only welcoming ODR platforms can ensure a fair justice. Legal challenges which women and queer people often face can easily be overcome if ODR closes the digital divide and commenced with special training and support. Research would use a multifaceted approach.

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