The Impact of Competency Management on Improving the Quality of Health Services in Health Institutions: A Field Study of Public Health Institutions in the State of El Oued

Abstract

This research paper aims to shed light on the impact of competency management on improving the quality of health services. It begins by introducing the basics of competency management and discussing the prevailing approaches to its implementation. It then delves into the concepts related to the quality of health services and attempts to understand the relationship between these two variables using a questionnaire administered to the stakeholders involved in the process. The results indicate that competency management practices (recruitment, competency development, competency assessment, etc.) in the study institutions (public health institutions in the State of El Oued) do not contribute to improving the quality of services provided to patients. Therefore, it is necessary to reconsider the institution's policy on competency management and address its weaknesses to achieve outputs that are well-received by its recipients (patients).