Will Personalized Customer Experience using AI for Organized Retail outlets replace the human interaction.

Abstract

Customer Experience is the way forward for the organized retail outlets, and every retail chain is doing their best to provide ease of movement and convenience, currently the focus of organised retail is on ease of access, check in and check out, and different mode of payment, while the customer physical visits the retail. This trend is now shifting towards advanced personalised service, using deep learning models of AI, so as human intervention is completely avoided, and the same level of engagement is still maintained by the organized Retail chains, even though e-commerce is here to stay and grow, this paper tries to understand, if the age old concept of sales, which states, “people buy from people”  will it still hold true, or will there be a paradigm shift in the way people buy.