An Empirical Study on Customer Satisfaction towards Online Banking Services

Abstract

Online banking offers its clients a plethora of services in today's globalized world. From account opening to tax payment, everything is now done online. The vast majority of economies worldwide use digital, or cashless, transactions. The economies are benefiting from internet banking as they work toward becoming digital economy. Customers of banks and other financial organizations can conduct a range of financial transactions via the institution's website using e-banking, also referred to as virtual banking. An internet banking system will frequently connect to or be a part of a bank's main banking system, as opposed to branch banking, which was the traditional method by which clients accessed financial services.