Technology & Digitization for Sustainable Tourism Growth: A Review of Indonesia & New Zealand

Abstract

Integrating information and communication technologies (ICT) significantly enhances sustainable tourism practices' efficiency by optimising operations, improving visitor experiences, and promoting eco-friendly initiatives. This technological transformation, often called "e-tourism," facilitates better resource management and supports aligning tourism activities with sustainability goals. Technology is essential to the advancement of environmentally friendly tourism activities. More sustainable operations result from effective resource management, waste reduction, and carbon footprint monitoring, which are made possible by these technologies. Technology also impacts sustainable tourism by increasing operational effectiveness, cutting expenses, and drawing eco-aware tourists. It makes better tourist management possible by guaranteeing a satisfying experience while reducing the adverse effects on nearby populations and ecosystems.

This study investigates how technology balances sustainability, economic growth, and enhanced visitor experiences in the post-pandemic tourism landscape. It compares and contrasts New Zealand's regenerative tourism model with Indonesia's conservation-focused approach, highlighting the impact of technology on these models.

The study employs a comparative case study approach, examining the post-pandemic tourism strategies of New Zealand and Indonesia. It analyses government initiatives, private sector innovations, and community-based programs related to technology integration in tourism management. Specific examples include the Borobudur Temple in Indonesia and various initiatives in New Zealand.

The study reveals that technology plays a crucial role in enhancing tourism sustainability. New Zealand utilises technology to support its regenerative tourism model, focusing on environmental restoration and cultural preservation. Indonesia leverages technology for conservation efforts, including visitor management and protection of cultural sites. Both countries demonstrate the potential of technology to improve accessibility and operational efficiency.