Customer Perspective of using Digital Payment Systems for Online Buying

Abstract

Digital transactions now account for the majority of all transactions worldwide, including those in India. Studies show that effective payment systems improve an economy's liquidity flow. Using technology for transactions is the most effective approach to be flexible and provide superior customer service in the digital age. As a result, the researchers wished to investigate customer attitudes about adopting digital payment systems for online purchases. The study's goal is to learn about the future level of digital payment usage among customers. For this study, the researcher used cross tabulation, correlation, and ANOVA as statistical tools. According to the study, there are no variations in respondents' opinions about buying products using digital payments and promoting them. As stated in the report, customers prefer digital payment systems for future purposes.