Employee Performance through the Lens of Organizational Commitment and Job Satisfaction: A Focus on IT Companies in Kolkata

Abstract

This research disentangles the relationship of organizational commitment, job satisfaction, and perceived “employee performance” among IT companies in Kolkata. The main factors of employee engagement and motivation, which are known to lead to high levels of performance in the workplace, include organizational commitment itself and job satisfaction. However, these relationships play out differently between industries and cultural contexts. A mixed-methods approach was adopted, and data were gathered from employees of different IT companies located in Kolkata, through surveys and semi-structured interviews. The surveys assessed “organizational commitment,” “job satisfaction ”and“ perceived performance” of the employees, whereas interviews enabled a deeper dive into factors that might impact one's organizational commitment, job satisfaction, or perceived performance, also offering potential actions for improvement.
Initial Observations: Possible input from organizational commitment and “employee performance” perception in IT companies in Kolkata (+ve). Greater job satisfaction is likely to lead employees to perceive themselves as more effective in their roles. However, the effect of job satisfaction on perceived performance remains non-significant! These results add to our understanding of the factors influencing employee motivation and performance in IT industry employees in Kolkata.