Role of Information & Communication Technology (ICT) In Sustainable Development of It/Ites Firms: Challenges and Future Prospects

Abstract

Technologies have revolutionized the individuals, corporations, communities, governance and economies to the great extent. In this research, the levels of information and communication technology (ICT) utilization as well as the issues that IT/ITES companies in Maharashtra, India confront are investigated. Variations in information and communication technology (ICT) adoption and integration among companies are investigated using a descriptive study approach and analysis of variance (ANOVA). The aspects that are highlighted include business size, industry, and geographic location. The findings point to considerable differences in the degrees of information and communication technology (ICT) use, with noticeable obstacles that impede efficient integration. These obstacles include the complexity of the technology and opposition from the organization. The results highlight the significance of creating individualized treatments with the goals of fostering technical literacy, facilitating organizational transformation, and improving resource accessibility. To successfully exploit information and communication technology (ICT) tools, which will drive innovation, efficiency, and competitiveness in the digital era while simultaneously supporting sustainable growth within the sector, it is essential for IT/ITES companies to address these difficulties.