Examining the mediating role of employee well-being between job characteristics and job performance: An indian banking sector perspective

This study investigates the mediating role of employee well-being in the relationship between job characteristics and employee performance within the Indian banking sector. Drawing on the Job Characteristics Model and the Job Demands-Resources theory, the research aims to fill an important gap in the literature by examining how specific job attributes-skill variety, task significance, task identity, autonomy, and feedback-affect employee well-being and, in turn, their performance. A quantitative approach was utilized, whereby data was gathered from 631 employees in 15 Indian commercial banks. Structural equation modeling results show that, although most of the job characteristics affect performance both directly and indirectly via well-being, autonomy and feedback have limited or nonsignificant effects in the given context. These results emphasize that well-being plays a critical role in performance and therefore should be encouraged through strategic job design. The paper, therefore, presents actionable insights for policymakers and practitioners while deepening the growing body of research in emerging economies.