Role of Disruptive Technology and Artificial Intelligence in Effective Logistics and Distribution Management: An Empirical Investigation

Abstract

Real-time data can be collected and analysed with the assistance of artificial intelligence and digital technological that would enable faster and more accurate decision-making and enable ascertaining of patterns and trends of market. Involvement of such technological tools and with the disruption of technology in the system improves operational efficiency, helps in reduction of cost, improves customer satisfaction as technology and AI helps in identifying and resolving the issues and challenges rapidly and proficiently. The objective is to show the significance of disruptive technologies and artificial intelligence on logistics and distribution management and how it is beneficial for distribution and logistics operations. A significant impact is made by artificial intelligence on supply chain in this era of data analytics. It also anticipates to generate new opportunities for business firms all over the world. Implementation of new technological tools would improve complete system of supply chain by providing insights with regards to probable disruptions early and remove it. A sample of 233 respondents was collected from people working in logistic and supply chain management departments in different sectors. Four factors that determine the role of Disruptive Technology and Artificial Intelligence in Effective Logistics and Distribution Management are Optimizing of Logistics & SCM Operations, Warehouse Management, Customer Experience, and Risk Management.