Role of Empathy in the Digital Age: A Stakeholder’s Approach

Abstract

Use of virtual platforms has given rise to the sense of liquid workplace where digital transformation and flexibility is at the core of any organizational strategy. With the advent of new technologies, the social and interactive dimension has taken a new meaning in all the sectors of business operations. While digitalization has led to shrunken cultural spaces and places, socialization in the context of workforce and organizations have developed new challenges that are essential part of workplace effectiveness. With the advent of covid- virtual platforms, digitalization has taken a new form of communication and operating. As a result, there is a growing need of empathy in this digital age of operating businesses. The current research aims to conduct a primary and an exhaustive review of the trajectory of digital empathy and its defined role in organizations. The study also tries to use a stakeholder approach to explain why it is crucial for all levels of an organization to understand digital empathy in order to increase employee productivity. The study will help researchers and practitioners in understanding the importance of empathy in the increasingly technological workplace, and the possible directions it could take in the future of work.