Impact of Diversity and Inclusion (D&I) on Organisational Performance

The organisational workplace environment is rapidly changing as the diversity of the workforce is increasing. Factors contributing to this include continued globalisation, liberalisation and an increasing number of women joining the workforce over the last three decades. This has been impacting the way organisations need to operate with regard to their diversity and inclusion (D&I) practices. It is becoming ever more critical for organisations to have sound D&I policies and practices to be able to better manage diverse workforces for enhanced business performance. However, many organisations are yet to seriously invest in, adopt and/or implement such policies and practices.

This research study identified five factors related to D&I as the independent variables and organisational performance as the dependent variable. These were arrived at by conducting qualitative research through a rapid review of scholarly articles and grey literature available online. The research questions and objectives were defined to assess the influence of the independent variable on organisational performance. This study examines the impact of D&I practices on organisational performance and identifies gaps for further research.