Challenges in Implementation of Blended learning in online mode of Higher Education: An Empirical Study from Consumers' Perspective

Implementing blended learning in online higher education in India is a complicated and challenging task. The pervasive digital divide, which is especially visible in rural regions with limited internet connectivity, is one of the most pressing of these concerns. Bridging this gap necessitates novel solutions that enable fair access to online resources for all students, regardless of geographic location or financial condition. Furthermore, teacher readiness to effectively understand and use technology in their instructional practices is a big barrier. Comprehensive training programmes must be created to provide educators with the skills and resources they need to properly offer blended learning experiences. Maintaining student engagement and motivation in virtual learning environments adds to the complexity of implementation. Addressing concerns about the quality of online education and implementing strong assessment systems are critical to guaranteeing the efficacy and integrity of blended learning programmes. As a result, addressing these difficulties necessitates a comprehensive approach that includes technology infrastructure enhancements, faculty development programmes, and an organisation commitment to creating an inclusive and engaging learning environment for all students. Study survey was conducted among 239 consumers from higher education to know the factors that determine different challenges in “implementation of blended learning” in online mode of higher education and found that Technical Support and Assistance, Engagement and Motivation, Access to Technology and Digital Literacy Skills are the factors that determine different challenges in “implementation of blended learning” in online mode of higher education.