Impact of Hybrid Work HR Policies on Employee Productivity in IT Sector

Abstract

The post-pandemic workplace has witnessed a fundamental transformation in work design, with hybrid work emerging as a dominant model across knowledge-intensive sectors, particularly IT. This study examines the impact of Hybrid Work Flexibility Policies and Digital HR Support & Infrastructure on Employee Productivity in the post-pandemic context. Drawing on primary data from IT employees, the research explores how structured flexibility, such as autonomy in work location, flexible scheduling, and clear hybrid guidelines, alongside robust digital HR systems influences productivity outcomes. The findings reveal that both hybrid work flexibility and digital HR support are positively associated with employee productivity, indicating that hybrid work, when strategically governed through HR policies, can support sustainable performance rather than undermine it. Further, the study finds that Digital HR Support & Infrastructure exerts a stronger and more consistent influence on employee productivity compared to hybrid work flexibility alone. Regression and SEM results demonstrate that digital HR systems, including HRIS platforms, collaboration tools, digital performance monitoring, and IT support, play a critical enabling role in making hybrid work effective. While flexibility policies contribute positively, their impact is maximized when supported by strong digital HR infrastructure. The study concludes that organizations seeking to enhance productivity in hybrid work environments must adopt an integrated HRM approach that combines flexible work policies with investments in digital HR capabilities, offering practical insights for HR leaders and policymakers in the post-pandemic workplace.