A Study On The Impact Of Income And Education On Mobile Wallet Behaviour Of Auto Drivers In Mumbai

Abstract

This study explores the impact of income and education on the adoption and usage of mobile wallets among auto drivers in the Mumbai Metropolitan Region. Using a survey-based approach, data were collected from 216 auto drivers through a structured questionnaire. The statistical methods used to analyse the data included the Kruskal-Wallis Test, the Shapiro-Wilk Test, and Pairwise Comparisons with Bonferroni correction. The findings revealed that both income and education significantly shape mobile wallet behaviour among the auto drivers. Higher income and education levels are associated with greater adoption and usage of mobile wallets. It demonstrated that the higher-income group exhibited greater adoption and usage of mobile wallets compared to the middle- and lower-income groups. Similarly, the findings revealed that graduates exhibited more adoption and usage compared to those with secondary, primary, and no formal education. These results offer significant insights to service providers, financial institutions, and policymakers for developing strategies that can enhance the adoption and usage of mobile wallets among workers in the unorganised sector.