Managing the Message: A Study on Communication Effectiveness and Crisis Response in Indian Response in Indian Startups

Abstract

In today’s volatile business environment, startups in India face unique challenges when crises arise—from funding shortages and data breaches to product failures and public relations controversies. Effective crisis communication can determine whether a startup sustains its growth trajectory or collapses under pressure. This paper explores the role of communication management in crisis situations within Indian startups, emphasizing message consistency, leadership responsiveness, stakeholder engagement, and media management. Drawing on theoretical frameworks such as Situational Crisis Communication Theory (SCCT) and Image Restoration Theory, the study analyzes communication strategies adopted by Indian startups during crises, with a focus on both internal and external communication channels. Findings reveal that transparent, timely, and empathetic communication infrastructures and proactive crisis response models suitable for India’s dynamic startup ecosystem.