An Evaluation of the Function of Information and Communication Technologies in the Spread of Technical Knowledge; an Employee Cantered Analysis

Abstract

In the age of the quick digitalization, “Information and Communication Technologies (ICT)” have acquired the essential role in spreading the technical knowledge within organizations. In this paper, the author assesses the effects of employee-centered ICT projects including e learning platforms, internal knowledge repositories, collaborative tools, and mobile applications on the sharing of technical skills and the building of organizational competencies. It is conducted based on secondary qualitative research and thematic analysis and synthesizes the information presented in peer-reviewed literature, industry reports, and case studies of 2021-2024. The results show that effectively implemented ICT solutions could greatly increase the effectiveness of knowledge transfer, decrease the time of onboarding by nearly 30 percent, and create the culture of innovation. Nevertheless, the resistance to adopting technology, inequality in terms of digital literacy, and divided implementation plans remain issues. In order to solve these problems, the paper will present the user-centric framework with a focus on adaptive content delivery, cross-generational collaboration, and the feedback loop. The employee centric approach emphasizes the fact that effective implementation of ICT is dependent on technology as well as organizational culture and human aspects. Finally, the research paper gives practical suggestions on how to make the best use of ICT in the process of technical knowledge sharing to facilitate workforce development and organizational innovation.