Assessment of Training and Development in the Banking Sector of Jharkhand: An Employee Attitude-Based Perspective

Abstract

The present study investigates the impact of training and development initiatives on employee attitude, job satisfaction, and turnover intention within the banking sector of Jharkhand, India. Focusing on both public and private banks, the research aims to assess how employees perceive organizational efforts toward professional growth and capacity building. A combination of quota and purposive sampling techniques was employed to select a representative sample of banking employees from diverse institutions across Jharkhand. The findings reveal a significant disparity in perceptions: while employees of private sector banks reported high satisfaction with training and development opportunities, employees in public sector banks expressed dissatisfaction, indicating inadequate support in this domain. This discrepancy correlates with higher turnover intentions and lower job satisfaction in the public banking sector compared to the private sector. The study underscores the need for public banks to revisit their human resource development strategies and align them with contemporary professional expectations to improve employee retention and workplace morale. These insights hold important implications for HR policy reforms and strategic talent management in the regional banking ecosystem.