Impact of Educational Diversity on Employee Performance -An Analytical Study with Reference to Private Banks in Assam

Abstract

In the dynamic landscape of private banking in Assam, the role of employee education has emerged as a pivotal determinant of institutional performance, customer satisfaction, and operational resilience. This study examines the impact of educational diversity and qualifications on the effectiveness of selected private banks in Assam. Employing a mixed-method approach, the research integrates quantitative survey analysis with qualitative observations from a sample of 547 employees, selected via purposive sampling. Exploratory cum descriptive research design was used. Data was collected through face-to-face interactions and through google forms where accessibility was an issue using structured questionnaires, which included attitudinal statements to gauge employee perceptions.