The Role of Artificial Intelligence in Reshaping E-Commerce: Key Trends, Challenges, and Emerging Opportunities

Abstract

The e-commerce sector is changing due to artificial intelligence, which enhances customer interaction, operational effectiveness, and personalised experience. The paper talks about the changes in the Indian online retail environment with the ingress of AI, the challenges, and the possible solutions targeted at SMEs. The study was based on secondary data from 20 literature sources, including research papers and some real industry examples. The first objective among these objectives is to understand how AI is changing online shopping, and the second objective of identify the hindrances to AI adoption and provide practical solutions to them. The industry examples illustrate how the AI-induced transformation occurred. Amazon leverages AI in personalised recommendations. Flipkart uses chatbots and AI-enabled visual search, and Myntra uses AR for virtual try-on services. Technologies such as voice-based search, smarter logistical efficiency, predictive analytics, and AI back driving a personalised consumer experience. The issues regarding data privacy, the lack of sufficiently skilled talent, and the large investment in these technologies, particularly for SMEs, are still relevant. They recommend that open-source resources be used to collaborate with AI startups, creating a low-cost, AI-as-a-service-based platform and creating government-centric incentives. India has different market needs, and the solution needs to be designed accordingly, however, scalable pilot projects, skill development programs, and region-specific AI solutions will help address the same. The research shows that AI can contribute to inclusive development and help enterprises (of all types) excel in India’s thriving e-commerce by addressing these concerns.