Employee Job Satisfaction in Aviation Industry: An Exploratory Study on Workplace Dynamics.

Abstract

This exploratory research investigated the determinants of job satisfaction within the aviation industry, a sector characterized by a high-pressure environment and critical employee roles. Drawing from a comprehensive literature review and primary data collected from 350 aviation employees across various roles, the research identified key constructs influencing job satisfaction: employee engagement, work environment, compensation and benefits, and stress management. The study employed Partial Least Squares Structural Equation Modelling (PLS-SEM) to evaluate the interrelationships among these constructs.  Employee engagement emerged as the most significant driver of job satisfaction, promoting higher levels of motivation and organizational commitment. A supportive work environment was found to mitigate challenges like irregular schedules, while effective stress management programs enhanced employee resilience. Compensation and benefits, though vital, need to be paired with non-monetary incentives for holistic job satisfaction. These findings provide actionable recommendations for airline management, emphasizing the need for targeted interventions such as career development programs, stress reduction initiatives, and enhanced employee recognition systems to boost satisfaction and reduce turnover rates. Future researchers should consider longitudinal studies to track job satisfaction trends over time and expand the scope to include diverse roles, such as ground staff and maintenance crews. Comparative studies across different countries and cultural contexts could further refine strategies for improving employee well-being globally.