Leveraging Digital Twin Technology to Gain E-Service Quality for EdTech in India

This study explores the influence of key factors on E-Service Quality in educational systems, with a focus on Digital Twin Technology. Using regression analysis, it identifies that Staff Training, Financial Investment in Technology, and Stakeholder Involvement significantly enhance E-Service Quality. However, the Degree of Digital Twin Adoption and Digital Twin Features show no significant impact. These results highlight that the mere adoption of Digital Twin Technology or its features is insufficient for improving service quality. Instead, the effective implementation and integration of the technology are crucial. The study suggests that educational institutions should prioritize staff training, increase investments in technology, and engage stakeholders in decision-making. By addressing these areas, organizations can enhance their e-service offerings, leading to better service delivery, higher patron satisfaction, and improved overall performance. The findings emphasize the importance of a comprehensive and practical approach to leveraging Digital Twin Technology in education systems.