Role of Artificial Intelligence in Enhancing the Effective Retail Operations: An Empirical Study

Abstract

AI (artificial intelligence) greatly enhances retail operations in India by streamlining multiple aspects of the retail environment. Personalized marketing strategies and improved customer experiences may be implemented by retailers with the help of AI-driven analytics, which provide comprehensive insights into consumer behavior, preferences, and trends. AI-powered predictive analytics for inventory management reduces overstock and stockouts by precisely forecasting demand. AI also maximizes the effectiveness of the supply chain by expediting logistics and cutting down on delivery times. AI chatbots and virtual assistants greatly enhance customer service by offering immediate assistance and elevating client pleasure. AI also makes dynamic pricing methods possible, enabling merchants to modify prices profitably and competitively. All things considered, artificial intelligence (AI) revolutionizes retail operations in India by boosting consumer interaction, cutting expenses, and improving operational efficiency—all of which eventually spur growth and profitability in the industry. A sample of 273 was collected from people working in retail sector. The factors that identify the role of Artificial Intelligence in Enhancing the Effective Retail Operations are Inventory Management, Supply Chain Optimization, Customer Service Automation, and Predictive Analytics.