A Study on Total Quality Management in Selected Ethiopian Higher Education Institutions of Ethiopia

Abstract

This study investigates quality management in Ethiopian higher education institutions (HEIs), focusing on the perceptions and practices within the academic community. The first objective assesses the community's awareness and understanding of quality management, revealing a positive inclination towards its role in education quality enhancement. The second objective delves into the diagnosis and prognosis of quality management practices, identifying both positive contributors and challenges within organizational structures and the Quality Management System (QMS). Regression analyses highlight specific practices and QMS components with significant impacts on organizational quality. While certain practices positively influence quality, others exhibit adverse effects, emphasizing the need for targeted improvements. These findings provide valuable insights for stakeholders seeking to improve the overall quality of education in Ethiopian HEIs. This study adopts a mixed-methods approach, incorporating qualitative content analysis and quantitative regression analyses. The conceptual framework encompasses various quality management practices, including subject and program evaluations, institutional and program accreditation, contributing to a holistic assessment. The results underscore the intricate dynamics shaping quality management in Ethiopian HEIs, offering a nuanced perspective for policymakers, institutional leaders, and practitioners. This research provides support to the existing literature and provides empirical evidence on quality management perceptions and practices within Ethiopian HEIs. The positive community awareness suggests a foundation for constructive engagement in quality enhancement initiatives. However, challenges identified in specific practices and QMS components highlight areas for strategic intervention. The study's recommendations aim to guide stakeholders in refining and strengthening quality management strategies, fostering a culture of continuous improvement in alignment with international standards. Future research endeavors can build upon these findings, exploring the implementation and long-term efficacy of the proposed recommendations to sustainably enhance the quality of higher education in Ethiopia..