Emotional Intelligence: A Competence Analysis for Public Health Care Providers

Abstract

The idea of emotional intelligence (EI) as a critical set of managerial abilities may be traced back to the public health care service providers of today. Emotional intelligence is characterized by proficiency in social skills, self-awareness, self-regulation, self-motivation, and intrapersonal and interpersonal domains. (Goleman, 2006) This field of study supports the spread of emotional intelligence to effective management in nearly all service sectors. Examples that are familiar to managers and service providers in the healthcare industry are used to further categorize the need for developing such abilities in these organizations. Studies have shown compelling evidence that individuals who become leaders in a group typically possess higher IQs than those who do not. It is said that intelligence is the capacity to appropriately adjust to any given environment. (Freshman, 2002)It is this capacity to navigate uncertainty that sets leaders apart from non-leaders. The intention in this research article is to study the degree of emotional intelligence possessed by paramedical personnel in public health care service provider (Brackett, 2004). Understanding emotional intelligence in the context of the health care industry is the goal of this article, and to contrast emotional intelligence based on demographic variables like age and gender. Along with figuring out the relationship between age and EQ Score, other goals include assessing the EQ proficiency of different healthcare professionals. Training suggestions and assessment resources are also provided based on the research findings.