A Study on Role of Information and Communication Technology (ICT) In Financial Inclusion in India

Abstract

Finance is a helpful tool for allocating economic opportunities. The welfare conditions of the general public and producers are improved by increased access to timely and enough finance. Banks are contributing significantly to the advancement of financial inclusion by utilizing cutting-edge technology. Given that financial services are public goods, it is imperative that the general public has prompt, unbiased access to them. Technology for information and communication (ICT) is crucial to India's advancement toward financial inclusion. Financial inclusion is the effort to provide under-banked and unbanked individuals with access to financial services. Thanks to ICT tools and technology, underprivileged and remote villages in India have benefited immensely from the spread of financial services. This study's primary goal is to talk about how ICT contributes to financial inclusion in India. The study's geographic scope included India's North, South, East, and West Zones. By distributing questionnaires to citizens in the North, South, East, and West zones, a sample of 230 respondents was gathered from primary and secondary sources. After data collection, the relevant statistical methods were used to analyze the data. The information and communication technology (ICT) has been found to have a considerable impact on financial inclusion services.