Role of Information Technology in Effective Knowledge Management in 21st Century Organisations: An Empirical Study

Abstract

In the context of the 21st-century dynamic business environment, characterised by constant innovation and technological advancements, effective knowledge management has emerged as a critical driver of organisational success. Given the ongoing evolution of technology, organisations must effectively navigate the intersection of knowledge management and technology to maintain their competitive edge. Knowledge management, as a strategic resource that encompasses human, structural, and technological elements, holds significant importance for contemporary organisations. By seamlessly integrating knowledge into robust technological systems, organisations enhance their capabilities and adaptability. This empirical study aims to explore the multifaceted relationship between Information Technology (IT) and Knowledge Management, shedding light on how modern organisations utilise technology to support the acquisition, dissemination, and utilisation of knowledge assets. As the digital age continues to progress, understanding how IT influences and enhances knowledge management practices becomes increasingly vital for organisations striving to remain competitive, foster innovation, and thrive in today's information-driven world. A sample of 233 respondents was collected from people working in different organizations. Four factors that determine the Role of Information Technology in Effective Knowledge Management in 21st Century Organisations are Collaboration and Communication, Easy Search and Retrievals, Knowledge Capture & Storage, and E-learning and Training.