E-Governance Model in Post-Pandemic India: An Effective Mode of Public Policy

Abstract

Background:E-governance is using tech to increase the reach & transfer of services of the govt to profit its citizens. Hence, it is one of the most effective modes of public policy. This research aims to analyze the importance and impact of the electronic governance model in post-pandemic India and examine the challenges and problems of implementing e-governance.

Methodology: The study employs a descriptivequalitative approachutilizing a survey of 50 respondents to analyze the importance of e-governance and its impact on the citizens. The survey consisted of Likert scale questions framed on the study's two objectives.

Conclusion: The research concludes that e-governance is effective. E-governance has enabled better communication between government and citizens; as a result, people feel more empowered towards government transparency and performance. E-governance initiatives have facilitated the formation of interactive channels that enabled collaboration between different stakeholders. From the policy viewpoint, e-governance initiatives have reduced the appearance of interactive media that helped collaboration between various stakeholders.