K. Suresh Kumar, R. Pardhasaradhi, N. Udaya Bhaskar. Assessing Gaps in Expected and Delivered Service Quality of Higher Educational Institutions: An Empirical Study. jier [Internet]. 2024 Jul. 3 [cited 2026 Mar. 24];4(2). Available from: https://jier.org/index.php/journal/article/view/1118