Arun Chakraborty, Prof. Dr. Karunesh Saxena, and Dr. Jyoti Dashora. “A Case Study on Challenges During Improving Service Flexibility of OPD Operations at 300 Bedded Multispecialty Hospital in Western India”. Journal of Informatics Education and Research 5, no. 3 (September 25, 2025). Accessed April 2, 2026. https://jier.org/index.php/journal/article/view/3657.