DR. E. SEENIVASAN, DR. SIJI,O.K,DR. KAVITHA A.S; DR. SAGUNTHALA, DR.R. THAMILMANI. Integration of Artificial Intelligence and Chatbot Technologies in Private Sector Banks in India: Trends, Adoption, and Performance Outcomes. Journal of Informatics Education and Research, [S. l.], v. 5, n. 3, 2025. Disponível em: https://jier.org/index.php/journal/article/view/3966. Acesso em: 11 mar. 2026.