Last-mile Delivery of Electronic Retailers: Systematic Literature Review and Research Directions. Journal of Informatics Education and Research, [S. l.], v. 3, n. 2, 2023. DOI: 10.52783/jier.v3i2.238. Disponível em: https://jier.org/index.php/journal/article/view/238. Acesso em: 5 apr. 2026.