The Impact of Customers’ Perceptions of The Quality Of E-Services on Their Gratification and Intention to Make Future Purchases in The Context of Online Shopping. Journal of Informatics Education and Research, [S. l.], v. 3, n. 2, 2023. Disponível em: https://jier.org/index.php/journal/article/view/231. Acesso em: 29 apr. 2026.