Arun Chakraborty, Prof. Dr. Karunesh Saxena and Dr. Jyoti Dashora 2025. A case study on challenges during improving service flexibility of OPD Operations at 300 Bedded Multispecialty Hospital in Western India. Journal of Informatics Education and Research. 5, 3 (Sep. 2025). DOI:https://doi.org/10.52783/jier.v5i3.3657.